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Proxy Privacy Policy

August 8, 2016

November 8, 2018: Updated company address and clarified use of location data.

When you use Proxy, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When we talk about Proxy in this policy, we are talking about Proxy Technologies, Inc., the company, Proxy Pass, the downloadable application, Proxy hardware devices, the Proxy website at, and the Proxy dashboard at

Information we collect

We collect information to provide you with a service, and to improve the quality of our service for our users. We collect this information in the following ways:

  • Information you give us

    Proxy asks you to provide some personal information when you sign up, like your name, email address, telephone number, photo, or credit card. Most of this information is optional.

  • Information we get from your use of our service

    We collect information about the services you use and how you use them. This information includes:

    • Device information
    • We collect device information from your mobile phone: hardware model and manufacturer, operating system type and version, and operating system-provided device identifiers.

    • Log information
    • We automatically collect certain information each time you interact with our service, and store it in our server logs:

      • details of how you use our service, such as each time you log in or unlock a door
      • Internet protocol address
      • information from your device, including crashes, system activity, hardware model, hardware settings, network settings, operating system type and version, and operating system language.

    • Location information
    • When you use Proxy, we collect information about nearby devices you interact with, which could be used to pinpoint your location. We collect this information using various sensors and technologies available on your phone and on Proxy devices, including GPS, Wi-Fi, and Bluetooth radios. We do not continuously track or record your location outside of your interactions with Proxy devices.

      We may also record your IP address in our service logs, which could be used to roughly approximate your geographic location.

    • Local storage
    • We may collect and store your information (including personal information) locally on your device using mechanisms such as browser cache, browser local storage, keychain, and application data cache.

How we use information we collect

We use the information we collect to provide, maintain, protect and improve our service, to develop new features and services, and to protect Proxy and our users. We also use this information to offer you tailored content – like more relevant ordering of nearby devices based on your past activities.

We may show your name, email address, and photo to other users, as permitted by your account settings as well as organisations you may belong to. We may store your information in local storage or cache of devices belonging to other users who otherwise have access to this information, to facilitate faster retrieval. In addition, we may replace past names and photos associated with your account so that you are represented consistently across all our services. We will respect the choices you make to limit visibility of your information.

When you contact Proxy, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We process personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

How we share information outside of Proxy

We do not share personal information with companies, organizations and individuals outside of Proxy unless one of the following circumstances applies:

  • With your consent
  • With organisation administrators

    If you use Proxy as a member of an organisation or domain, we may share only the information relevant to your activities within that organisation with its administrators.

    Administrators may be able to see your activity as you interact with other users or devices managed by that organisation, reset or revoke your password or authorization token, suspend or terminate your access to the organisation's users or devices, and receive your personal information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.

    We will not share any of your information that is not related to the organisation in question (for example, your activity as part of other organisations you belong to).

  • For billing and external processing

    Our third party payment processors will collect and store your billing address and credit card information.

    We provide personal information to our affiliates or other trusted third parties to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, this may include sharing your information with an email service provider so that we can send you email, or with a security consultant to help us identify and prevent unauthorized access.

  • For legal reasons We will share personal information with companies, organizations or individuals outside of Proxy if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent, or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property or safety of Proxy, our users or the public as required or permitted by law.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, and what personal information you are making available to other users by using our services, so that you can make meaningful choices.

You may view and adjust visibility of your information by other users, and we will respect your choices. We strive to provide you with a way to edit any of your information, unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we complete your request.

We may reject requests that are unreasonably repetitive, require disproportionate cost or technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical for other reasons.


We take your security very seriously.

  • We encrypt all of our web traffic using SSL or TLS.
  • We do not transmit your stored access credentials in plain text form.
  • We use cryptographic hashing to protect your password and authorization tokens on our servers. We will never store or transmit your password in plain text form, and do not have the ability to recover it if lost or forgotten. We can revoke and reset your password and authorization tokens when requested by you or your organisation's administrator, or when it is necessary to protect your account and information.
  • We restrict and regularly review the information and credentials that we store locally on your device to minimise the risk of unauthorized access in case your device is lost or stolen.

Children’s information

Proxy is not intended for use by children under 13. If you learn that a child has provided us with personal information without their guardian's consent, please contact us.


We may change this Privacy Policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain changes, email notification).


Proxy Technologies, Inc.
500 3rd Street, Ste 245
San Francisco, CA 94107